Santa Ana, CA December 15, 2009 - Ansafone Contact Centers, a leading provider of contact center outsourcing solutions, announced today that it is now PCI compliant. Payment card industry (PCI) compliance is adherence to a set of specific security standards that were developed to protect credit card information during and after a financial transaction.
To obtain certification for PCI compliance, Ansafone had to prove that its infrastructure met 12 major requirements broken into six sections called Ã¢â‚¬Å“control objectives.Ã¢â‚¬ While each of these areas has numerous actions associated with it, the main objectives and requirements are as follows:
Ã¢â‚¬¢ Build and Maintain a Secure Network
Ã¢â‚¬¢ Protect Cardholder Data
Ã¢â‚¬¢ Maintain a Vulnerability Management Program
Ã¢â‚¬¢ Implement Strong Access Control Measures
Ã¢â‚¬¢ Regularly Monitor and Test Networks
Ã¢â‚¬¢ Maintain an Information Security Policy
The process for Ansafone to meet PCI standards required extreme attention to detail and the commitment of the entire organization. Ansafone needed to implement the appropriate measures and validate to a third party assessor that everything was done correctly.
Ã¢â‚¬Å“Handling sensitive personal information is serious business,Ã¢â‚¬ said Randy Harmat, Ansafoneâ€˜s CEO. Ã¢â‚¬Å“As a leading call center provider, we have the responsibility to do everything we can to protect this data. These standards provide a roadmap for reducing risk to our systems and will give our clients peace of mind knowing that we have done everything possible to protect against fraud.Ã¢â‚¬
About Ansafone Contact Centers
Ansafone Contact Centers is a full service contact center company who has been providing superior service to their clients for over 40 years. Headquartered in Santa Ana, CA, Ansafone has 10 contact centers in 6 states. Ansafone also offers offshore options through strategic partners. The company provides excellent service through their focus on quality, a rigorous recruiting and hiring process, and a continuous improvement approach that delivers a quantifiable value and reduces overall costs. Their client base is very diverse crossing over several industries within the Fortune 500. More information can be found at www.ansafone.com.