Contact Center Services in India

Contact centers in India have long since understood the need of being customer centric. This is the only way to get customers to stay loyal. However, maintaining this customer centricity is not an easy task. It takes a lot of integrated functions; technology and software for these call centers to stay on top of their game.

IP telephony

A good IP telephony network is crucial for seamless communication that transcends barriers of time. Having said that, it is not only important to have 24 hr connectivity to run customer contact centers that are effective and very competitive. It is also important that the network in question is effective. This effectiveness will go a long way in contributing to how efficient the entire operation is. IP telephony can be very useful in aiding with supply chain management, enhanced customer service and even in decision making at a corporate level.

Unified communications

A unified communication network is extremely important in order for customer contact centers to function seamlessness not only across various functions but also across various locations. A communication system for a call center should be able to work without any kind of glitch irrespective of the network, location or the device. A good communication system will provide all this and much more. It will also provide the customer center with a secure and reliable system that can be depended on.

About AGC

AGC Networks Ltd. is India‘s leading enterprise communication solution integrator delivering customized business solutions that help organizations accelerate revenue growth, increase market penetration, optimize operating costs and improve employee productivity, by embedding communication in their business processes.

Address:

Chhavi Leekha Sharma
AGC Networks Ltd.

Tel: 0124 4093330
[email protected]

Divya Khurana
20:20 MEDIA
Tel: 98101-34892
[email protected]
Website- http://www.agcnetworks.com/
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