09, March 2016: In 2015, we have seen many accidents about the self-balancing electric scooters. One of the most important reason is that the inferior quality of those self-balancing electric scooters. Many manufactories have foreseen the fat profit of the intelligent and portable means of transportation by adopting the shoddy components. Because of the growing number of accidents, the public has questioned its future of intelligent personal transportation walkcar electric scooter. Though these accidents are nothing to do with Airwheel, it is better to know these FAQs.
FAQ 1: How can I know if I bought an original Airwheelself-balancing electric scooter?
Only those listed on www.airwheel.net are official distributors who can offer certified warranty and after-sales service.
FAQ 2: How do I claim a warranty?
Contact your local distributor with the invoice and warranty cards as purchase record, or you may call the customer service number of Airwheel HQ on the warranty card and user manual. If you did not buy from an authorized distributor, you cannot claim a warranty, as Airwheel only offers warranty to those bought from authorized distributors.
FAQ 3: How can I tell the front and rear end of the Airwheel X series and Q series?
Normally it does not make any difference. We refer to the side with power button leaning your right leg as the forward direction by default.
FAQ 4: How to store my Airwheel when I will leave it unused for a while?
Please charge it to the full before storing, and make sure to charge the battery every 2-3 months to extend the battery life expectancy.
FAQ 5: Can I charge my Airwheel with a non-original charger bought online?
Please always charge your Airwheel with the original charger; otherwise, it may cause battery damage or failure (not covered by warranty).
If these answers cannot solve your problem, please feel free to contact with Airwheel team.