BEVERLY, MA, Dec. 20, 2013 — OnBrand24, the leading Massachusetts call center services provider serving companies in the Boston area and nationwide, is closing the best year in company history with several new client wins, the opening of two new call center outsourcing facilities and the expansion of its outbound B2B lead generation and inbound customer service call center staff.
New call center outsourcing clients include major retail, technology and healthcare companies as well as a major city government organization. In total, OnBrand24 added more than 25 new clients during 2013.
To handle the growth, OnBrand24 has hired more than 100 new employees over the past six months.
OnBrand24, which provides premier customer service call center and B2B lead generation services, reflects a growing trend in the call center services industry: “onsourcing.” American companies, having encountered the language barriers of low-cost offshore call centers, are returning to U.S. based call center services providers for customer service outsourcing and B2B lead generation.
OnBrand24’s new clients have assigned the call center services provider a variety of services, including:
* Inbound customer service call center services — handling calls from customers who are placing orders, need product information or checking the status of their orders, along with technology help desk support.
* Outbound B2B lead generation — calling prospective customers to identify potential new buyers, conduct market research, update customer databases and telesales.
During 2013 OnBrand24 opened a new call center services facility in Savannah, Georgia, with plans to hire up to 50 new employees, who will handle both customer service call center services as well as B2B lead generation. The company also opened a new call center services facility in Portsmouth, New Hampshire, providing customer service outsourcing services.
“OnBrand24 holds a unique position among Massachusetts call centers,” said Mark Fichera, CEO, OnBrand24. “We deliver all of our clients strong senior management attention, we build customized programs and our staff is highly trained, experienced and motivated. And with our â€˜premise-based’ staffing model, all of our agents work onsite at our call center services facilities, which promotes better quality assurance, knowledge sharing and stronger teamwork. This is why we are growing and hiring — in fact, this is the best year in our 30 years in business.”
OnBrand24, Beverly, Massachusetts, is a full-service domestic call center services provider that delivers B2B lead generation and customer service call center services 24/7 for clients in a wide range of vertical markets. OnBrand24 clients include Alpha Software, SodaStream, Mettler-Toledo, Virgin Pulse and the Southwest Indian Foundation. The company boasts many long-term call center services client partnerships as a result of its 24/7 unconditional consistency, dedication and loyalty. OnBrand24 prides itself on assuming the brand of each of its customers by mastering the products, goals and culture integral to those businesses. For more information, visit us at http://www.OnBrand24.com